android multi tool does not recognize device

Conflict - There is an existing setting on the device that Intune cannot override.For example, iOS policies won’t work on Android devices, and Samsung KNOX policies won’t work on non-Samsung KNOX devices. Not applicable - this policy is not supported on this platform.a) If the policy is listed, review its State :.Under Devices > Manage, go to both Device compliance and Device configuration and make sure the device policy you’re trying to assign is listed.Select the device to view the device’s policy details.Ĭ) For Windows, open the device Settings and select Accounts > Access Work or School > applicable connection > Info > Sync. ī) For iOS, open the Company Portal app and select Devices > problem device from list > Check Settings. a) For Android, open the Company Portal app and select Devices > problem device from list > Check Device Settings.To force a device to check in, follow the set of instructions below that matches the device’s OS. A device that cannot check in cannot receive policies from Intune. If it’s been more that 24 since last check-in, there might be a problem with the device. Devices check in with Intune at least every 8 hours. Check that Last Check In shows a recent time and date.The device is not connected to the Intune service.The device does not meet the requirements defined in your organization’s compliance policies.A No in either column might indicate one of the following problems: Check that Intune Compliant and Azure AD Compliant show Yes.Unenrolling and re-enrolling the device will resolve this problem. If you see Not Registered, there might have been a problem during enrollment. Check that Azure AD Join Type shows Workplace.App Protection Policies (also known as MAM policies) do not require enrollment.

It will not receive compliance or configuration policies until it’s enrolled. If you do not see these values, the device is not enrolled. On the same page, under Devices, find the device to troubleshoot and check that the Managed By column shows MDM or EAS/MDM.After the user is selected, make sure Intune License and Account Status appear with green checks.In, go to Intune > Troubleshoot and select the user to troubleshoot.

Another way you can resolve this is by following the troubleshooting steps we’ve listed below. This could simply be because the policy is not compatible with the OS version and device type or that the policy is incorrectly targeted to the user or device. We've seen customers have issues where they deploy an iOS or Android policy to a device, but it doesn’t get applied to the device. First published on TechNet on Aug 29, 2018

Android multi tool does not recognize device